Warranty

What is your guarantee?

Limited Warranty

At Baho Kids USA, we manufacture innovative, high-quality products for babies and children. We guarantee that this product is free from defects in materials and workmanship existing at the time of Manufacture for a period of one year from the initial purchase date (receipt of purchase is required as proof of purchase). If such a defect is discovered during the limited warranty period, we will, at our sole discretion, repair or replace your product at no cost to you.

Mom.Shop will have no liability for any failure or malfunction of a product sold on the Site. Requests for technical service and support should be made directly to support@mom.shop with the terms and conditions of any warranty provided by the manufacturer. Information regarding manufacturers’ warranties is available through support@mom.shop.

Important: The warranty is not transferable and extends only to the original purchaser and is only valid when supplied with proof of purchase. The proof of purchase must be kept for this warranty.

The guarantee does not cover:

  • Defects caused by misuse or poor maintenance. (Please refer to the product instruction booklet for guidance on using and maintaining items.)
  • Damage caused by improper installation of parts and/or accessories, including third-party accessories.
  • Damage caused by corrosion, mold, or rust.
  • Damage resulting from normal wear.
  • Damage or degradation caused by the sun, sweat, detergents, wet storage, frequent conditions or washing.
  • Repairs or modifications made by a third party.
  • Product purchased from an unauthorized retailer.
  • Second owners and users other than the registrant.
  • Damage resulting from the shipping and handling of the airline.
  • Products involved in an accident.
  • Use of product in excess of maximum weight specifications.
  • Lost or stolen products.
  • Damage to wheels/tires such as holes or tears, punctures, etc.
  • Poorly maintained and/or stored products.

THIS LIMITED WARRANTY IS EXCLUSIVE AND REPLACES ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.

THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMIT WARRANTY OR ANY IMPLIED WARRANTY OR ANY OTHER OBLIGATION DERIVED BY THE OPERATION OF LAW OR OTHERWISE WILL BE LIMITED AS SPECIFIED HERE TO REPAIR OR REPLACE, AT OUR ONLY OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXPRESSLY EXCLUDED.

Some states do not allow an exclusion or limitation of special, incidental or consequential damages, therefore, that limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may have other rights that vary from state to state or province to province.

Baho Kids USA reserves the right to determine if the terms and conditions of the warranty have been met.

If you have questions about our warranty, please contact our customer service team at

support@mom.shop

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